Send invoices & mark them paid without leaving chat

Wed, 21 Oct 2026 00:00:00 +0000

The order was packed, the goods went out, the invoice landed in the customer’s chat. Two weeks later they ask for a copy, and you start scrolling — was their version before or after you fixed the shipping cost? The actual question — has this customer paid? — still lives in your head, alongside eleven other orders you’re waiting on.

The gap between “sent” and “known to be paid” is where invoices quietly rot in a lot of small businesses. In Vio, both sides of that gap are records: the invoice is generated from the order and stays linked to it, and payment is a set of fields you update on the order itself. This tutorial walks the full loop — invoice, send, mark paid — and shows which steps you can run by chat with your assistant instead of on the screens.

Payments on Vio

Send invoices & mark them paid without leaving chat