This page explains how to request deletion of your Vio (“we”, “us”, or “our”) account and the data associated with it. If you created an account in the Vio app, you can request that your account and associated data be deleted at any time. We provide two ways to do so — directly in the app, or through this web resource.
How to Request Deletion
In the App
If you still have the Vio app installed, you can delete your account and associated data directly from within the app:
- Open the Vio app and sign in to the account you want to delete.
- Go to Settings, then open your Account section.
- Select Delete account and follow the on-screen instructions to confirm.
Deleting your account from within the app permanently removes your account and the data associated with it. This action cannot be undone.
On the Web
If you have uninstalled the app or prefer not to use the in-app flow, you can submit a deletion request through this page. Email us at support@vio.app with the subject line “Account Deletion Request” and include the email address registered to the account you want to delete.
We will process your request and confirm by email once it is complete.
Before You Submit
If you have an active paid subscription, please cancel it before requesting deletion. You can cancel at any time through the cancellation controls in your account or by contacting us at support@vio.app. Cancellation takes effect at the end of your current billing period. See our Refund Policy for details.
Verification
To prevent unauthorized deletion, we may verify that you are the account owner before processing your request. We will typically confirm the request by email to the address associated with your account before taking action.
What We Delete
When we process your deletion request, we permanently delete the personal information associated with your account, including:
- Your account, profile, and login details.
- Your business and workspace information, including settings and configuration.
- Your AI assistant configurations, including names, personalities, and skills.
- Connected channels and integrations, such as Telegram.
- Messages, files, and other content you sent to your assistants.
What We May Retain
We may retain certain data where we are required or permitted to do so by law or for legitimate business purposes, including:
- Billing and payment records, where required for legal, tax, or regulatory obligations.
- Data needed to prevent fraud, abuse, or security incidents.
- Data that must be retained to comply with applicable laws or resolve disputes.
Retained data is subject to the practices described in our Privacy Policy, including its data retention section.
Timeline
We will process your deletion request within a reasonable period of time, generally within 30 days of confirming the request. Where retention is required by law or regulation, we will keep only the data necessary to comply with those obligations.
Contact Us
If you have questions about this page or the deletion process, or if you need help submitting a request, contact us at support@vio.app.