This Refund Policy describes the billing and refund terms for paid plans offered by Vio (“we”, “us”, or “our”). By subscribing to a paid plan, you agree to these terms.
1. Free Trial
We offer a free trial so you can explore the Service and evaluate whether it fits your business before you commit to a paid plan. You are encouraged to make full use of the trial period to test features, connect channels, and set up your assistants.
2. Paid Plans
Paid plans are billed in advance on a recurring basis for the subscription term you select at checkout. All fees are stated exclusive of any applicable taxes, which may be added to your total at checkout.
3. No Refunds
All payments for paid plans are non-refundable and non-creditable once charged. Because a free trial is available before you subscribe, you are expected to evaluate the Service thoroughly during that period. Except as required by applicable law, we do not issue partial or pro-rated refunds for cancellation mid-term, unused time, or dissatisfaction with the Service.
4. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will continue to have access to the paid features you have already paid for until that period ends. You will not be charged again after cancellation. To cancel, contact us at support@vio.app or use the cancellation controls available in your account.
5. Billing Errors
If you believe you were charged in error, or if a duplicate or incorrect charge occurs, contact us at support@vio.app within 30 days of the charge. We will investigate and, where the charge was made in error, issue a correction or refund to the original payment method.
6. Changes to This Policy
We may update this Refund Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and notify you through the Service where appropriate.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at support@vio.app.