This Privacy Policy explains how Vio (“we”, “us”, or “our”) collects, uses, shares, and protects information about you when you visit our website or use our AI-powered business assistant platform (the “Service”). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account information — your name, email address, username, and password when you register for an account.
• Profile information — details you add to your profile, such as your first and last name, role, and a short description.
• Business information — workspace details you provide, including your business name, default currency, timezone, tax rate, and other settings you configure.
• Assistant configuration — the name, personality, business context, and skills you assign to your AI assistants.
• Communication data — messages, files, and other content you send to your assistants through the Service.

1.2 Information Collected Automatically

• Usage data — how you interact with the Service, including features you use and pages you visit.
• Channel and integration data — when you connect Telegram, we receive your Telegram user identifier, chat identifiers, and the messages exchanged through your channels. You control the bot token for channels you connect.
• Device and log data — IP address, browser type, device information, and diagnostic logs.

1.3 Payment Information

When you subscribe to a paid plan, payments are processed by third-party payment providers. We do not store your full card numbers or other sensitive payment credentials on our servers.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service, including powering your assistants and responding to your requests.
• Connect the messaging channels you choose, such as Telegram.
• Process payments and manage your subscription and billing.
• Send service notifications, security alerts, and administrative messages.
• Improve and personalize the Service, including training and tuning assistant behavior.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers — with vendors who help operate the Service, such as hosting, infrastructure, authentication, analytics, and AI providers. These providers act on our behalf and are bound by appropriate confidentiality and security obligations.
• Messaging platforms — with Telegram and similar platforms you connect, to deliver messages and channel functionality you request.
• Business transfers — in connection with a merger, sale, or acquisition, we may transfer your information as part of that transaction.
• Legal requirements — when we believe disclosure is reasonably necessary to comply with the law, respond to legal process, or protect the rights, property, and safety of Vio, our users, or others.

When you chat with an assistant, the content of your messages may be transmitted to third-party AI model providers so the assistant can generate responses.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your information, including encryption in transit and at rest, access controls, and secure infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Export or receive a copy of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at support@vio.app. We will respond within a reasonable timeframe. You may also delete your account from within the Service at any time.

7. Third-Party Services

The Service may link to or integrate with third-party services, such as messaging platforms and payment processors. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

8. Children’s Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at support@vio.app and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and notify you through the Service where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@vio.app.