These Terms and Conditions (“Terms”) govern your access to and use of the Vio website and AI-powered business assistant platform (the “Service”), operated by Vio (“we”, “us”, or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Acceptance of These Terms
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and, where applicable, our Refund Policy. If you are using the Service on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.
2. Eligibility
You must be at least 16 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements. If you use the Service on behalf of an organization, you represent that the organization agrees to these Terms.
3. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when you register and to keep it up to date. You must notify us immediately at support@vio.app if you suspect unauthorized access to your account.
4. The Service
The Service provides an AI-powered business assistant platform that lets you create and configure AI assistants, provide them with business context, and connect them to messaging channels you choose, such as Telegram. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for such changes.
5. Subscriptions and Billing
Some features of the Service require a paid plan. Fees are stated exclusive of applicable taxes, which may be added at checkout. Unless otherwise stated, paid plans are billed in advance on a recurring basis until cancelled. You authorize us (or our payment processors) to charge your chosen payment method for all fees due.
Billing, cancellation, and refunds are governed by our Refund Policy. We may change our pricing or introduce new fees by providing reasonable advance notice.
6. Acceptable Use
You agree not to misuse the Service. In particular, you will not:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
- Configure assistants to generate, promote, or distribute harmful, abusive, harassing, defamatory, or infringing content.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Attempt to gain unauthorized access to the Service, other users’ accounts, or any systems or networks connected to the Service.
- Reverse engineer, decompile, or attempt to extract the source code of the Service.
- Interfere with or disrupt the Service, its infrastructure, or other users’ use of the Service.
- Use the Service to send spam, phishing messages, or unsolicited communications.
- Resell or sublicense access to the Service without our prior written consent.
7. Your Content and Data
You retain ownership of the content, messages, and data you submit to the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and transmit that content solely to provide, operate, and improve the Service, including powering your assistants and routing messages through the channels you connect.
You are solely responsible for the content you submit and for ensuring you have the rights to use it. Messages you send to your assistants may be transmitted to third-party AI model providers so the assistant can generate responses, as described in our Privacy Policy.
8. AI Output and Disclaimer
The Service uses artificial intelligence to generate responses based on the context and instructions you provide. AI-generated output is provided “as is” and may be inaccurate, incomplete, or unsuitable for your purposes. You are responsible for reviewing and validating AI output before relying on it.
The Service does not provide legal, financial, medical, or other professional advice. Any output generated by your assistants should not be treated as a substitute for professional advice. You are responsible for how you and your business use assistant output, including compliance with any laws applicable to your use case.
9. Third-Party Services
The Service integrates with third-party services, including messaging platforms such as Telegram and third-party AI providers, as well as payment processors for billing. We do not control and are not responsible for those third parties. Your use of third-party services is subject to their own terms and policies. When you connect a channel, you control the credentials (such as a bot token) for that channel and are responsible for keeping them secure.
10. Intellectual Property
The Service, including its software, design, logos, and branding, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited license granted in Section 4, nothing in these Terms grants you any right, title, or interest in the Service or our intellectual property. You may not use our name, logos, or branding without our prior written consent.
11. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service, in whole or in part, at our discretion, including if we believe you have violated these Terms or applicable law. Upon termination, your right to use the Service ceases, and we may delete your data in accordance with our Privacy Policy.
Sections that by their nature should survive termination — including Sections 8, 10, 12, 13, and 14 — will continue to apply.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100).
14. Indemnification
You agree to indemnify and hold harmless Vio and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
15. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and notify you through the Service where appropriate. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
16. Contact Us
If you have questions about these Terms, please contact us at support@vio.app.