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Your assistant lives in the Vio app, but your customers don’t. Channels are how you bridge that gap — they link a messaging platform to one of your workspace’s assistants so it can keep working with you beyond the web and Android app.

Channel creation is admin-only, and you can connect more than one platform to suit your business.

The Create channel dialog links a messaging platform to an assistant in your workspace.

Connect a channel step by step

1. Open Channels in your workspace and create a new channel.
2. Select the Assistant the channel should be attached to. Each channel is bound to one assistant.
3. Choose the Channel type. Telegram and WhatsApp are available today, with LINE marked as coming soon.
4. For Telegram, paste your bot token. For WhatsApp, scan the pairing QR code with the WhatsApp app on your phone.
5. Create the channel, and it appears in your list with a live status badge.

Once connected, you can manage it right from the list: reopen the WhatsApp pairing view if a channel is still connecting or has disconnected, and change a Telegram bot token if you ever need to rotate it.

A few things worth knowing

• Every channel is bound to one assistant and has a visibility setting (public or private).
• Pairing survives closing the view — if you close the dialog while WhatsApp is still connecting, the channel keeps its status in the list and you can reopen it.
• The pairing QR payload is treated as a sensitive credential and is only ever shown inside the admin-facing pairing view.
• Channel management is admin-only, consistent with other workspace settings.

Ready to meet your customers where they are?

Connect a channel, then let your assistant handle the conversation.

Get started with Vio

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